NoFreeze Refunds / counter 09 7 days
Refund policy and the
7 day guarantee
Every subscription includes a seven day money back guarantee, counted from activation.
How to ask for a refund
- Write to us on WhatsApp or with the contact form.
- Tell us your username and what went wrong.
- We work on the setup with you. Most problems end there.
- If we cannot solve it, you get your money back.
How the refund works
The money goes back to the payment route you used. Your access is switched off at the same time. How long the amount takes to appear depends on your bank or your card issuer, not on us.
What is not covered
- Requests after the seventh day from activation
- Access that was passed on to other people
Questions
Do I have to give a reason?
Yes, tell us what went wrong. It is how we fix the setup and improve it.
Can I get a refund after seven days?
No. The window is seven days from activation.
Do I lose access immediately?
Yes. The access is switched off when the refund is made.